Help and support
Dote for iPhone
Write to hridyaagrawal4@gmail.com. Include your iPhone model, your iOS version and what you saw. We answer within two working days.
Starting
Which iPhone does Dote need?
Dote needs an iPhone with iOS 26 or later.
Why does Dote ask for my photos?
Dote reads your photo library to find the best photos of your family. The analysis runs on your iPhone. Choose "Allow Full Access" for the best result. If you choose "Limit Access", Dote sees only the photos that you select.
I refused photo access. How do I change it?
Open the Settings app on your iPhone, then Apps, then Dote, then Photos. Choose "Full Access". Then open Dote again.
How long does the first scan take?
The first photos appear in about a minute. A large library can take an hour or more. Dote continues when you leave the app, and it finishes overnight while your iPhone charges.
People
Dote does not find my child.
Face recognition must be on. Open Dote, then Settings, then Faces. Then open the Family tab and answer the "Who's this?" questions. Each answer makes the next match better.
Dote shows the wrong person in a photo.
Open the photo, tap the name, and choose the correct person. Dote learns from each correction.
How do I turn off face recognition?
Open Settings in Dote, then Faces, and turn off "Face recognition". Dote then deletes all face data and the people it built from that data.
Stories and search
When do I get a story?
Dote makes one story of the week and shows it on Sunday morning. A week needs enough good photos to make a story.
Search finds nothing.
Search needs a model that Dote downloads once, over Wi-Fi. The download is about 350 MB. Connect to Wi-Fi, keep Dote open for a few minutes, then try again.
Sharing
How do I share with my partner?
Open Settings in Dote and tap "Invite partner via iCloud". Send the invitation. Your partner needs Dote and an iCloud account. After your partner accepts, each of you receives the other's best family photos.
How do grandparents see the photos?
Open Settings in Dote and tap "Invite grandparents and family". Each person you invite needs Dote and an iCloud account. They see the best photos of each week and cannot change anything.
How do I stop sharing?
Open Settings in Dote and tap "Stop sharing with partner" or "Stop sharing with family". Family members then lose access to the shared photos.
Sharing shows an iCloud error.
Sign in to iCloud in the Settings app on your iPhone, and turn on iCloud Drive. Then try again.
Your data
Does Dote upload my photos?
No. Dote reads your photos on your iPhone. Photos leave your iPhone only when you share them with family through your own iCloud. See the privacy policy.
How do I delete everything?
Open Settings in Dote and tap "Erase all Dote data". This does not delete any photo from your library.
Does Dote change my photo library?
No. Dote does not edit or delete your photos. It adds a photo only when you save one, or when your partner shares one with you.
Growth chart
Where do the growth curves come from?
The curves are the World Health Organization Child Growth Standards for birth to 24 months. Dote is not a medical device. Ask your pediatrician about your child's growth.